Pickup Service

Pickup Service allows patrons to access the library’s physical collection. Patrons request materials by placing holds and then pick up materials  in the library garden. We kindly ask that you only use this service once every week, and request no more than ten items at a time

How do I request materials? 

  1. Request: Place items on hold using our online catalog. You’ll need your library card number and your pin number. If you don’t have this, please get in contact with us. If you need instruction on how to place a hold, you may read these instructions or watch this video.
  2. Wait: A librarian will gather your materials and check them out to you. This might take a day or two! When the materials are paged, you will get a notification by email (if you do not have email, we will call you) letting you know your materials will be available for pickup beginning the next pickup day.
  3. Pickup: Hours for pickup are 11 am -2 pm, Tuesday through Saturday, and 4 pm-6:30 pm Wednesday evening. When you arrive at the library, a librarian will be at the side door to facilitate entry. It is possible there might be a short wait to get into the library, as we are operating at reduced occupancy to ensure social distancing. Once you are inside the library please give your name to the librarian at the help desk, and they will give you your books. The books are already checked out, so you are all set! Safety tips for pickup:
    • Masks are required during pickup.
    • Observe social distancing. 
    • Move through quickly. The library is not open for socializing, reading, or wifi during the pickup hours.
  1. Return: Return your materials to the book drop by the side-entrance. This book drop will be open 24/7 while the building is closed. 

FAQ

What if I can’t figure out how to place a hold using KOHA? 

You can request materials for Pickup Service by emailing info@ilsleypubliclibrary or leaving a voicemail at (802) 388-4095  and include your name, phone number, and the titles you would like to request. Please note, requesting materials this way will result in a longer wait.

How long are loan periods during Pickup Service?

All materials are currently being loaned out for a period of three weeks. However, if you finish earlier, we encourage you to return the materials, especially if they are new. Please note: the three week period starts when the materials are gathered and checked out to you, not when you actually pick them up at the library.

What if I can’t make it to the next day’s pickup?

We will hold materials for seven days before being checked back into the collection.

What about fines?

Because we want service to be as contactless as possible, we aren’t collecting fines. We are waiving any fines accrued during this time. If you have fines in excess of $5.00 and cannot place a hold online, please reach out to us.

If I forgot to request a book, can I ask the librarian to quickly go grab it for me?

No. Unfortunately, it takes time to process all these requests and we have a workflow in place to ensure equitable access to the collection, as well as the health and safety of library staff. The librarian in the garden cannot page materials on demand.

I returned my materials three days ago–why are they still showing up on my account?

All materials are isolated for a period of seven days for staff and patron safety. During this isolation period, the materials stay on your account. Don’t panic if your account shows an item overdue: it will be removed from your account after seven days, and any fines or fees accrued will be waived.